Have you or a loved one been failed by the NHS? Have you been told there is no NHS dentist available in your area, forcing you to endure pain or pay for private treatment? Have you been left on a waiting list for mental health support for months, or even years, feeling abandoned as your condition worsens? Your experience is not an isolated incident or an unfortunate administrative delay. It is the direct result of a systemic and unlawful failure by the public bodies responsible for your care.
Integrated Care Boards across the country have breached their legal duty to provide for the reasonable healthcare needs of their communities. At the same time, the Care Quality Commission, the official regulator, has been plagued by incompetence and bias, failing to ensure the safety and quality of the services you rely on. These are not just mistakes; they are actionable wrongs, and you are entitled to justice.
Competition & Consumer Organisation Party Limited (COCOO) is building a major class-action claim to hold these bodies to account. We are assembling a group of citizens who have been harmed by these failures to demand compensation for the suffering, financial loss, and distress you have endured. This is more than a legal case; it is a campaign to force a change in a system that has failed you. By joining together, your individual story becomes part of a powerful, collective voice that cannot be ignored. If you have been denied the care you deserve, do not suffer in silence. Contact us today. Share your experience and join our compensation project. Together, we will demand accountability and force the system to deliver the care you are legally owed.
COMPENSATION CAMPAIGN : NHS SERVICE CONCERNS
COCOO.uk is initiating a compensation campaign for individuals who believe they have suffered direct harm due to systemic failures in the commissioning, provision, or regulation of NHS services, particularly concerning access to NHS dentistry, mental health services, and the quality and safety of care. Are you one of the affected parties?
Potential affected parties include patients who have been unable to access necessary NHS dental treatment leading to pain, deterioration, or the need to incur private costs; individuals who have faced unreasonable delays or inadequate access to NHS mental health services resulting in worsening conditions or distress; and patients who may have been harmed by unsafe or substandard practices in healthcare settings, including mental health facilities, where regulatory oversight by bodies such as the Care Quality Commission (CQC) or commissioning by Integrated Care Boards (ICBs) may have been deficient. This also extends to individuals whose human rights may have been breached within NHS-funded care, particularly in outsourced services where accountability mechanisms might be unclear.
COMMON HARM
The common harm we are investigating arises from alleged systemic failures within the NHS framework. This includes the widespread lack of access to essential NHS care in certain sectors like dentistry, creating “dental deserts”, and similarly long waiting times for mental health support. Such common experiences suggest potential failings in how services are commissioned to meet reasonable population needs and in upholding duties to reduce health inequalities. Furthermore, there is a common risk of exposure to substandard care if regulatory bodies like the CQC do not effectively monitor and ensure provider compliance with safety and quality standards, including Mental Health Act provisions
This campaign is necessary because significant concerns have been raised, through COCOO.uk’s investigations and broader public evidence (including High Court findings against the CQC and critical reports on regulatory performance ), about the adequacy of NHS service commissioning and regulatory oversight. Decisions by the Department of Health and Social Care (DHSC) regarding NHS structures (like the abolition of NHS England ) or the funding and implementation of crucial legislation like the Mental Health Act 2025 may also contribute to risks in service delivery. COCOO.uk has formally engaged with NCL ICB, East Dentistry, the CQC, and DHSC regarding these concerns, urging transparency and reform. This compensation campaign aims to identify individuals who have suffered tangible harm as a result of these alleged systemic failings and to explore collective pathways for redress and accountability
ACTUAL AND POTENTIAL HARM
Potential causes of action that may lead to compensation primarily involve claims in tort for negligence and claims for damages under the Human Rights Act 1998. Negligence claims could potentially be brought against NHS commissioning bodies (ICBs) by patients who suffered foreseeable harm (such as worsened health or financial loss from seeking private care) due to a failure to ensure reasonable access to dental or mental health services. There could also be potential (though often complex) claims related to alleged regulatory negligence by bodies like the CQC if their failure to effectively regulate a provider directly contributed to patient harm, or against DHSC if policy decisions led to foreseeable harm at the delivery level. Human Rights Act claims may arise if failures in care or access breach rights such as Article 3 (freedom from inhuman or degrading treatment) or Article 8 (right to private and family life). The perjuicios, or harms, for which compensation may be sought include physical injury or deterioration of health, psychological distress, pain and suffering, and financial losses directly incurred due to the inability to access timely and appropriate NHS care or due to substandard treatment
BENEFITS OF JOINING
- Free access a compensation mechanism.
- Express your concerns and provide evidence: You will have a platform to detail the damages suffered.
- Propose solutions: You will be able to contribute practical and legal ideas.
- Strengthen transparency and fair competition: You will support a constructive debate on the correct application of EU rules and the promotion of competitive markets.
- Restore trust: Your participation can be decisive in restoring the integrity of the competitive framework and the confidence of economic operators
- Join a community of potentially affected parties to facilitate compensation. Subscribing to a compensation campaign does not create an attorney-client relationship and does not commit you to any obligation, fee, or cost
ABOUT US
COCOO.uk is a British non-profit organisation dedicated to the promotion of fair competition, the protection of investors and consumers, and the safeguarding of the public interest. Our objective is collective redress on behalf of consumers and competitors to protect and promote their right to discipline responsible parties, both public and private. Oscar Moya LLedo is our Solicitor (the British equivalent of an “Abogado”) and plays a fundamental role in our mission to promote fair competition and protect the rights of consumers and businesses CASEFILES
Campaign Phases:
PHASE 1: Identification of systematic deficiencies in compliance with legislation that protects consumers, competitors, and the public interest.
PHASE 2: Identification of potentially affected parties and uniting them through this platform. Most victims never receive compensation and never find out that they are victims entitled to compensation or restitution. This creates a significant imbalance in the justice system to the disadvantage of consumers and competitors. That is why we need to unite. United, we gain power to negotiate on equal terms.
PHASE 3: Negotiation of the payment of financial compensation or restitution to the affected parties
LEGAL NOTICE
Joining a Compensation Campaign does not create a lawyer-client relationship and does not commit you to any obligation, fee, or cost. The allegations set forth herein are subject to an ongoing investigation and have not been proven before a court of law, unless otherwise indicated. All information provided will be treated confidentially in accordance with data protection regulations. This document contains the opinions, beliefs, and allegations of COCOO.uk based on currently available information and presented in good faith. These statements are subject to further investigation and should not be construed as definitive facts unless so established in a legal proceeding. COCOO.uk is a charitable society, not a law firm. The statements set forth herein are based on current information and are subject to further investigation. The basis for collective action resides in the fact that multiple entities and/or individuals may have suffered similar economic harm as a result of common conduct, for example, the overcharge paid by consumers or businesses, or mismanagement by the public sector